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How rusabet Protects Your Personal Data

At rusabet, your personal data belongs to you — we collect only what is necessary to run your account, process payments through DANA, OVO, GoPay and QRIS, and…

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records securedRight to request data access or deletionNo data sold to third partiesPolicy governed by applicable Indonesia regulations
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rusabet How rusabet Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is handled, or you want to submit a deletion or access request, our privacy support team is reachable seven days a week from 08:00 to 24:00 WIB. Whether you are in Bandung or anywhere else in Indonesia, you can expect a written response within three business days. We do not require you to justify a data-access request — submitting your registered email address is enough to start the process.

Team online

Live Chat

Open the chat widget inside your account dashboard and select 'Privacy Request' from the topic menu. Our team responds within two hours during operating hours, 08:00–24:00 WIB.

Email

Send your request to [email protected] with your registered email address in the subject line. We acknowledge every message within 24 hours and resolve within three business days.

Account Settings

Log in, go to Settings > Privacy, and use the self-service form to download your data, update marketing preferences, or submit a deletion request without contacting support.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

rusabet applies layered security across every point where your data moves — from the moment you deposit via GoPay to the moment a withdrawal is verified and settled.

TLS Encryption in Transit

All data exchanged between your browser or app and our servers travels over TLS 1.3. This covers login credentials, payment references from DANA and OVO, and account activity logs — nothing moves in plain text.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. No third-party advertising cookies are placed without your explicit consent via the cookie banner on first visit.

Account Security Controls

Two-factor authentication is available in Settings > Security and we strongly encourage you to activate it. Failed login attempts trigger an automatic account hold after five consecutive errors, protecting against credential-stuffing attacks.

Payment Data Isolation

QRIS and GoPay transaction references are stored in a separate encrypted datastore, isolated from your profile data. Staff with customer-support roles cannot view full payment references — only masked identifiers are visible to them.

Retention and Deletion

Profile data you have not actively used for 24 consecutive months is flagged for deletion review. You can accelerate this by submitting a deletion request via the Account Settings path; we complete it within 30 days where local law permits.

Third-Party Data Sharing

We share data only with payment processors like DANA and OVO (to complete transactions) and fraud-prevention partners (to protect your account). We do not sell your data or share it with advertisers.

Your Questions About Privacy at rusabet

The questions below cover the data-related topics we hear most often. If your question is not here, use the Live Chat or email path in the section above to reach our privacy team directly — we respond to every enquiry in writing so you have a record of the answer.

We collect your name, email address, date of birth, and device information. When you transact via DANA, OVO, GoPay or QRIS, we also store the payment reference number issued by that rail. We do not store card numbers or full bank account details.

Log in and go to Settings > Privacy > Download My Data. A file containing your profile, session history, and payment references is prepared within 72 hours and sent to your registered email address. No additional verification is required beyond your login.

Yes. Submit a deletion request through Settings > Privacy or email [email protected]. We complete deletion within 30 days where local law permits. Some transactional records may be retained for the period required under Indonesian financial regulation before permanent removal.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and fraud-detection partners, strictly to process your transactions and protect your account. We do not sell your data to advertisers or any unrelated third party.

Payment references are retained for the period stipulated under Indonesian financial regulation. After that period, they are removed from active systems. The exact retention window depends on local law and the type of transaction involved.

We use session cookies (required for login), performance cookies (to improve page speed), and optional analytics cookies. You can review and update your cookie choices at any time through the cookie banner or via Settings > Privacy > Cookie Preferences.

Accounts inactive for 24 consecutive months are flagged for a deletion review. You receive an email notification before any action is taken. You can also submit a proactive deletion request at any time through Account Settings without waiting for the review cycle.

Related Pages

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